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Microsoft 70-486 Certification Dumps Exam Questions >> ITCertsPass



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Exam Code: 70-486

Total Questions: 175 Q&As

Last Updated: 2017-09-09

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70-486 Certification Dumps

First-hand 70-486 Certification Dumps Certification.

Study Guide 70-486 Exam Topics for MCSD. The class will then address the creation of a basic contact 70-486 Certification Dumps center to refresh knowledge of call flow, agents, teams, Cisco Finesse Agent and Supervisor Desktop, Email and Chat Contact Service Queues and other new capabilities offered by Unified CCX.

PassExam Microsoft 70-486 Exam Material. Default scripts will be built for caller troubles and system errors.

New Course 70-486 Training Resources for MCSD. The Finesse Administrator s Call Variable Layout Administration, newly capable in v11.

As a Contact Center Express customer, you could still benefit from attending this course, provided you are aware that the course is built on an Enterprise environment.

Next, students will build some common subflows to manage holidays using multiple techniques.

Latest Release Microsoft 70-486 Exam Ref PDF Answers. Next, the class will explore manipulating and speaking data, working with date and time variables and manipulating and speaking dates, time and data.

ACCXSL Training PrerequisitesThe knowledge and skills that a student must have before attending this course 070-410 Question Sets are as follows UCCX course or equivalent knowledge Some UCCX additional field experience ACCXSL Training Course ContentAfter completing this course, students should be able to complete all of the following Describe the Unified CCX product architecture, components, call flow and general administration techniques Describe and apply new Unified CCX features to include Finesse Desktops Install and use the CCX Script Editor to create and debug scripts Provision and test CCX script applications Create application development tools for recording prompts and emergency prompts Create administrative tools to open and close contact centers Create useful subflow scripts to determine if today is a holiday Manipulate and speak dates, times and data Deploy and manipulate languages within script applications Create a fully functional help desk application using best practices Display important enterprise data on the Finesse Desktop Creatively use the Finesse Administrator to develop Actions and Workflow Create and deploy subflow scripts to announce estimated wait times and position in queue Invoke exception handling when a script throws an error Implement overflow routing techniques Create and deploy multiple caller callback techniques Deploy XML technology as it is used in contact center scripts Implement Java objects acquired from the public domain Troubleshoot CCX applications and scripts ACCXSL Training Course Outline Lesson 1 Review of Unified CCX Architecture, Components, Call Flow, Administration, Script Editor Lesson 2 New Changed Features in Unified Contact Center Express v11. Standard 70-486 Tests for MCSD.

0 Lesson 3 Provisioning an Application Lesson 4 Using the Script Editor Lesson 5 Creating a Basic Contact Center Application Module 2 Application Development Tools and Techniques Lesson 1 Recording Prompts Lesson 2 Emergency Status Recording Lesson 3 Creating Holiday Subflows Lesson 4 Creating Default 98-365 Practice Quiz Scripts Lesson 5 Manipulating and Speaking Data Lesson 6 Manipulating Dates and Times Lesson 7 Manipulating Languages Lesson 8 Creating Open and Closed State Scripts Module 3 Microsoft 70-486 Certification Dumps Help Desk Labs Lesson 1 Creating a Help Desk Script Lesson 2 70-486 Certification Dumps Implementing Best Contact Center Practices Lesson 3 Implementing Expected Wait Time Techniques Lesson 4 Implementing Position in Queue Techniques Lesson 5 Implementing Overflow Routing Techniques Module 4 Finesse Applications Lesson 1 Manage Finesse Desktops and Teams Lesson 2 Implementing CM Based Call Recording Lesson 3 Using Finesse 3rd Party Gadgets Lesson 4 Finesse Web Chat and Agent Email Module 5 Caller Callback Techniques Lesson 1 Scripting for Caller Callback when Contact Developing ASP.NET MVC 4 Web Applications Center is Less busy Lesson 2 Scripting for Session Management and Using Finesse Call Variable Layouts Lesson 2 Scripting for Caller Callback Scheduled by Caller Lesson 3 Scripting for Web originated Callbacks Module 6 Premium Applications Lesson 1 ASR TTS Technology Lesson 2 XML Techniques Lesson 3 Java Objects Lesson 4 Using Auto Attendant Lesson 5 Outbound Preview Dialing Module 7 Example Optional Advanced Techniques Lesson 1 Using ASR TTS in Script Applications Lesson 2 Using XML Techniques Module 1 Overview Lab 1 1 Provision Your First Application Lab 1 2 Using the CCX Script Editor Lab 1 3 Create a Basic Contact Center Application Module 2 Application Development Tools and Techniques Lab 2 1 Recording Prompts Lab 2 2 Add Emergency Status Recordings Lab 2 3 Create Holiday Subflows Lab 2 4 Create Default Scripts Lab 2 5 Manipulate and Speak Data Lab 2 6 Manipulate Dates and Time Lab 2 7 Manipulate Languages Lab 2 8 Create Open Closed State Script Module 3 Help Desk Labs Lab 3 1 Create a Help Desk Script Lab 3 2 Implement Best Contact Center Practices Lab 3 3 Implement Expected Wait Time Lab 3 4 Implement Position In Queue Techniques Lab 3 5 Implement Overflow Routing Techniques Module 4 Finesse Applications Lab 4 1 Manage Finesse Desktops, Teams Lab 4 2 Implementing Unified CM Based MediaSense Call Recording Lab 4 3 Using Finesse 3rd Party Gadgets Lab 4 4 Configuring Finesse Web Chat and Agent Email Module 5 Caller Callback Techniques Lab 5 1 Implement Caller Callback When Contact Center is Less Busy Lab 5 2 Implement Session Management and Finesse Call Variable Layouts for Callback Lab 5 3 Implement Caller Callback Scheduled Lab 5 4 Implement Web originated Callbacks Lab 1 ASR TTS Technology Lab 2 XML Techniques Lab 3 Java Objects Lab 4 Using Auto Attendant Lab 5 Outbound Preview Dialing Module 7 Additional Application Techniques Lab 7 1 Using ASR TTS in Script Applications Lab 7 2 Implement XML Techniques CIS TR ACCXSL 01 CX-310-231 Practice ACUIC Training Boson Cisco Contact Center ACUIC Training Sep 05, 2017 Online 3395 Detail Quote Register ACUIC Training ACUIC Training About BI0-145 Syllabus This IT Training Exam Name ACUIC Administering ACUIC Administering Cisco Unified Intelligence Center ACUIC is a 3 day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise UCCE , Packaged Contact Center Enterprise PCCE and Customer Voice Portal CVP environments.

Every contact center needs a series of tools to help build scripts and applications.

Students will experience using text to speech as a valuable development tool to substitute for prompts while creating scripts.

CUIC is a comprehensive, end to end UCCE PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer.

70-486 Certification Dumps Complete Guide Practice Questions. Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only.

0, will be used to create applications that push data to the agent desktop and cause the agent desktop to react to that data. Pass 70-486 Certification Dumps Complete Guide.

The class will build tools to record prompts and to record and deploy emergency status prompts. Useful 70-486 Certification Dumps Exam Guide.

Next, we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management and the script editor.

Microsoft MCSD 70-486 Certification Dumps Study Guides PDF Answers. If agents are not ready, the class will investigate how to use various overflow routing techniques.

Students will learn to manipulate languages using the language tools in the script editor.

Individualized Experience 70-486 Certification Dumps Study Material. Students will create open closed scripts used for manually opening and closing your contact center using XML documents and the new abbreviated X path techniques.

Current details for 70-486 Certification Dumps Certification Question Description. The labs will consider what happens when agents are logged in and ready.

There are optional desktop labs for those who wish to extend their learning experience.

For the rest of the week, the class will conduct a master project and will build a major contact center application, deploying database routing, skills based routing, expected wait time subflows and caller s position in queue subflows.

Students will spend lab time using the Cisco Finesse Administrator to develop Workflows and Workflow Actions.

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